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Emergency Response & Crisis Management Training MODULE 4 – CRISIS MANAGEMENT 31 January 2010
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Slide 1
The 6 C’s • • • • • •
Command Contain Control Coordinate Communicate Critique Prepared by
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COMMAND • Establish a leader to manage the incident • Various levels of leader = Gold, Silver & Bronze • Initial Manager = Bronze • Plant Manager = Silver • ERT Manager = Gold Prepared by
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Contain • Isolating the problem and protecting affected people and property • Using contact lists • Support services i.e. medical, spiritual, financial etc.
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Control • Managing the scene • response personnel • Maintain communications • Maintain containment • Liaison with Emergency Services 5
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Coordinate • Ensuring all responders work together • Take instructions from Fire & Rescue Service • Ensure all team have the correct equipment at the right place.
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Communicate • Ensure all responding personnel share information and work towards a single goal. • Don’t allow teams to work in different directions
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Critique • Reviewing Incident and Management responses • Identifying weaknesses • Reinforce Strengths • Plan Do Check Act Prepared by
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Support Services • Civil Defence – Provide assistance – Save lives – Reduce risk of spread of fire • Police – Control surrounding area/traffic – Assist in investigations – Provide communication – Restrict access to areas (cordons, barriers etc) Prepared by
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EXERCISE
An Emergency has occurred!
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Reality – The Exercise
• There is a serious fire in your factory. You are the leader of the Emergency Response Team. You have arrived just on site. • Prepare a statement for the media. • You Have 10 minutes
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The Emergency Team •
You now discover that from your Emergency Team two members have been delayed and one is on holiday.
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Allocate tasks to the remaining 3 members.
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UPDATE • The Fire officer tells you that 2 people have been found dead in the fire. • Amend your statement to the Media
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The Interview
• During the interview you are interrupted by the reporter who states ‘I understand the Fire officer in Charge believes the fire to be Arson’ • What do you say now!
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Report from the Fire Officer
• The Fire Commander advises you that he believes the fire may have been started deliberately as CCTV shows someone running away from the factory just before the fire started. Also due to the rapid spread of fire and three possible locations where the fire started.
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Consider the following ... • Events leading to the Fire • The Emergency Plan for the factory • How well is the team working • Workplace condition • Exact location of the Fire
• Information given to the Media • Persons directly and indirectly involved • Events after the Fire • Injury and damage • The victims Prepared by
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Being Interviewed •
Be precise in the information you give
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Only give the information you are asked
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Only volunteer information if it is confirmed
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Don’t’ be shocked – always pause before answering a question
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Be Honest – i.e. ‘I don’t know yet’ could be the answer Prepared by
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UPDATE
The fire officer has advised that he believes there is the possibility that an accelerant has been used to start the fire. What course of action will you now take? Will it be any different to that planned?
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Further Statement
•You have been told by your CEO to give the Media an updated statement
•Prepare this statement
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Interview • You are a couple of minutes into your interview when the reported interrupts you. • “How long before you are back in production?” • Can you answer that?