Mis Final Final

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BACKGROUNG BACKG ROUNG AND A ND INTRODU TRODUTION: TION:

The Standard Chartered Group was formed in 1869 through a merger of two banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank of India, Australia and China, China, founded in 1853.

As its operations came under threat from nationalization programmes in the countries in which it was present in the 1970s, the bank sought expansion in developed countries, particularly the USA.

A St Stan anda dard rd Ch Char arte tere red d Ba Bank nk (H (HQ) Q) in Singapore Singapore.. In Pakistan Standard Chartered merged in Grindlays' operations, making Standard Chartered not only the largest foreign bank in the country, but the only one with branches in all four provinces. It is a uk base bank and group is Pakistan.

MIS of Standard Chartered

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OVERVIEW

Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreig for eign n ban bank k wit with h ove overr 150 branches branches in the country. country. The his histor tory y of Sta Standa ndard rd Chartered in Pakistan dates back to 1863 1863,, when the Chartered Bank of India, Australia and China first established its operations in Karachi Karachi..

In 2006 Standard Chartered Bank acquired Pakistan's Union Bank . On 30 December 2006 2006,, Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.

MAIN SERVICES

Consumer banking:

Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize custom cus tomer er con conven venien ience, ce, the they y off offer er 2424-hou hourr Pho Phone ne Ban Bankin king, g, st state atemen ments, ts, SM SMS S Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches.


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OVERVIEW

Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest foreig for eign n ban bank k wit with h ove overr 150 branches branches in the country. country. The his histor tory y of Sta Standa ndard rd Chartered in Pakistan dates back to 1863 1863,, when the Chartered Bank of India, Australia and China first established its operations in Karachi Karachi..

In 2006 Standard Chartered Bank acquired Pakistan's Union Bank . On 30 December 2006 2006,, Standard Chartered merged Union Bank with its own subsidiary, Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.

MAIN SERVICES

Consumer banking:

Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto Loans, Islamic Banking, and Wealth Management products. In order to maximize custom cus tomer er con conven venien ience, ce, the they y off offer er 2424-hou hourr Pho Phone ne Ban Bankin king, g, st state atemen ments, ts, SM SMS S Banking, ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art branches.


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Wholesale Banking:

Wholesale banking provides Transactional banking, Debt Capital Markets, Corporate Finance, Derivatives & Fix Options, Commodity Finance and deposit products.

Islamic Banking:

Stand St andard ard Cha Charte rtered red Saa Saadiq diq's 's ded dedica icate ted d Isl Islami amicc Ban Bankin king g tea team m pro provid vides es comp co mpre rehe hens nsiv ivee in inte tern rnat atio iona nall ba bank nkin ing g se serv rvic ices es an and d a wi wide de ra rang ngee of Sh Shar aria iah h compliant financial products that are based on Islamic values

VISION AND MISSION Vision: “To be the preferred provider of Islamic financial products in the market” Mission:

“To create exceptional value for our clients, investors and staff; through marke markett lead leader ersh ship ip in prov provid idin ing g inno innova vati tive ve Shari Shariah ah comp compli lian antt prod produc ucts ts and and solutions, and by adopting and living our core values ”


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AREAS OF BUSINESS

Standard Chartered have branches in all the main 25 cities of Pakistan. It has more then 150 branches in Pakistan.

TOTAL OFFICES AT NATIONAL AND INTERNATIONAL LEVEL


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Standard chartered is operating more then 150 branches in about 25 Cities of Pakistan. Standard Chartered has a history of over 150 years in banking and operates in many of the world's fastest-growing markets with an extensive global network of over 1,400 branches (including subsidiaries, associates and joint ventures) in over 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United Kingdom and the Americas. As one of the world's most international banks, Standard Chartered employs 60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the heart of the Bank's values and supports the Bank's growth as the world increasingly becomes one market.

MAIN OBJECTIVES Standard Chartered Bank is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Treasury, Consumer Banking and Corporate and Institutional Banking. Their main objective is to offer outstanding value to their customers by providing knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach they take with each customer. By getting to know the customer better, they can identify the customer's needs and match them with quality products which suit their best.


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ORGANIZATION STRUCTURE Standard Chartered Bank has a formal structure. It has intra link system means one link system. The organization is a flat organization.

MANGEMENT OVERVIEW Management Chart:

Standard Chartered has a specific management hierarchy like “ G series” in descending order. The hierarchy is below.

Managerial Ranks: Descending order G9: Officers of the bank . G8: Accounts managers. G7: Branch Manager G6: Regional Head G5: Branch Head G4: Dept head G3: Country head G2: Continent head G1: CEO


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ORGANIZATION CHART

G1 G2 G3 G4 G5 G6 G7 G8 G9

We can say the chart shows that first line employees come in G9 category and then it tends to G8……….till G1. So this is in descending order. G9 Officers up to G1 CEO.


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ORGANIZATION MANAGEMENT HIERARCHY CEO

Executive Directors

Regional Managers

Branch Manager s

Regional Managers

Regional Managers

Branch Manager s

Branch Manager s

Branch Manager s

Branch Manager s

Branch Manager s

BUSINESS PROCESS MODEL (PAKISTAN)

Administration and Management R & D System (Karachi) HRM Workforce Planning System (Karachi, Lahore, Islamabad) Technology Development (Karachi, Islamabad)

Secondary Activities

Computerized Ordering System (In all branches of Pakistan) Primary Activities

Inbound Logistics

Operations

Outbound Logistics

Sales

MIS of Standard Chartered Organization Value Chain

Services

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INFORMATION SYSTEM IN STANDARD CHARTERED As Standard Chartered started their business in Pakistan in 2006 so as such there is no Pre-IS era of standard chartered bank in Pakistan. They are using IT since the start of their business in Pakistan. IT creates an evolution in whole world in every business and so in banking system. Now in standard chartered with the help of IS the daily transactions are recorded in branch computers and these branch computers are then connected to the main head office server so in this way they keep their daily process update on daily basis.

As Time is money, and due to IS standard chartered bank make thousands of transactions per day. In fact, IS makes whole process much more quick, simple and reliable. Due to IS employees can easily connect with other branches, customer service gets improved, online banking emerged and lot of others benefits.

Standard Chartered Online is an innovative Online Banking service that you can tailor to suit your precise banking needs. It gives you convenient, round-theclock banking services ranging from day-to-day account transfer transactions to real-time valuable financial information. Now you can manage your finances anytime, anywhere.


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Information Structure:

This is confidential knowledge that the bank is using people soft, virses, EBBS (electronic business banking software) software’s, HRS, HRIS to make their

employees up to date with the time this people software and other IT equipment is taken from Kuwalalumpur Singapore. Through this people soft manager make contact with each other. Organization is fully digitalized SCB has WAN, LAN & VLAN Networks. Having PTCL Services, and using Cisco technologies (latest39503800 series routers). Having CAT6 cabling and for backup have rescue disaster recovery system.

ORGANIZATION COMPUTING RESOURCES Software Resources:

Following software’s is used for the functioning of our information system and organization; Application Software:

Following application software’s are used in our organization and functioning of our information system. o

People Soft.

o

EBBS (SCB banking system).

o

Microsoft Office.

o

o

NOD32 Anti-Virus. SQL based data base, SAP and ORACLE at backend.


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o

Symantec security system.

o

Adobe Reader.

System Software:

Following application software’s are used in our organization and functioning of our information system; o

Operating System (Windows XP and Linux) for PC’s.

o

Windows 2003 server for mainframes. Hardware Resources:

Following hardware resources are required for the functionality of IS and organization: o

Personal Computers.

o

Canon Document Scanners.

o

HP Printers.

o

Networking Cards.

o

Currency Counter.

o

Coin Counters.

o

HP Digital Scanners.

o

IBM Mainframes.

o

Dell & HP PC’s. COMPUTING TYPE

In Standard Chartered Bank, they are using client/server network because it is accessible and the employees easily share the data and this network is cheaper


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than others and this is easily maintainable and manageable. All the data save in main server or HUB and employees can easily access it. This type of computing system provides an easy access and efficient flow of data, which increase the functionality of organization.

Three Tier Architecture:

Most Web Applications which use database access do this through three layers of application logic. At the base is a Database Management System (DBMS) and a database. At the top is the client web browser used as an interface to the application. Between the two lies most of the application logic, usually developed with a web server-side scripting language that can interact with the DBMS, and can decode and product HTML used for presentation in the web browser. The figure describes that at the base of an application of three-tier architecture is the database tier, consisting of the database management system that manages the database containing the data users create, delete, modify and query. Built on top of the database tier is the complex middle tier, which contains most of the application logic and communicates data between the other tiers. On the top is the client tier, usually web browser software that interacts with the application. Three Tier Architecture Network:


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Technology:

For the proposed Web Application different type of language will be used. The page generation will use HTML, JavaScript and PHP language. PHP is also used fro database connection and data validation. Apache web server will be used for the functionality of the Web Application. In the proposed Web Application mysql database will be used. Integration Framework:

The integration process of the proposed software lies in the three tier architecture. Three tier architecture is being used for the software because hides the reality that the applications must bring together different protocols and software.


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The Client Tier:

The client tier of the three tier architecture model is the web browser. Web browsing software processes and displays HTML resources, issues HTTP requests for resources and processes. The generated pages for this software (previously discussed) are in this tire. The previously created pages are mainly created in HTML but some of the pages are embedded with PHP and JavaScript. Cascading Style Sheets (CSS) are also used in different pages. The Middle Tier:

In three tier Web Application systems, the majority of the application logic is in the middle tier. The client tier presents data to and collects data from the user; the database tier stores and receives the data. The middle tier serves most of the remaining roles that bring together the other tiers; it drives the structure and content of the data displayed to the user, it process user input from the user as it is formed into queries on the database to read or write data. This middle tier application logic integrates the Web with the database management system. The components of the middle tier are web server, a web scripting language and the scripting language engine. A Web server processes HTTP requests and formulates responses by interacting with the database management system.


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For the proposed software PHP is used for middle tier scripting language, PHP engine is used for scripting language engine and Apache Web server is as web server.

The Database Tier:

The database tier is the base tier of the proposed software. Designing databases and building tier is the first step of this software. Based on the content analysis, Entity Relationship Diagram, database of the proposed software is created using mysql Database Management System. Component Based Development:

The component technologies have evolved in large part because of the explosive growth of Web-based

systems

and

applications.

Three major

infrastructure standards are available for web engineers: CORBA, COM/DCOM, PHP and JavaBeans.

The Web Engineering Process Model


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Security Aspect:

One of the major parts of the proposed software is the security option. As the proposed software is a web based three tire architecture model so the security is the vital option for the proposed software. There are millions of hackers’ snifters and Trojans who always try to break the code in each and every second. So most important part of this proposed software is when the customer wants to access/gave private information from/to the web it will vulnerable in any circumstances. So to make transaction secured; one should use SSL enable server or 128 semantic key encryption method. Whenever the user gives any private information in the web we


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will connect through a SSL enable server. Here the URL address will be HTTPS instead of HTTP.

Standard Chartered line-of-business environment was built-upon different platforms, which include UNIX, Microsoft Windows® NT 4.0, Microsoft SQL Server ™ 2000 and Microsoft Office applications, with Lotus Notes used for email. The bank had been engaged in an evolutionary process that involved the gradual replacement of its Windows NT Servers and clients with Microsoft Windows 2000. Symantec solution provides A complete view of application performance by capturing, measuring, and correlating performance metrics from all critical system components. When problems are detected, Symantec helps pinpoint the cause, identify the most effective course of action, and quickly solve the problem to restore peak performance. Features:

1.

Captures, measures, and correlates performance metrics from each

supporting tier of your PeopleSoft applications infrastructure (web server, application server, database, and storage). 2.

Builds a clear picture of the entire PeopleSoft application from the end-user

perspective. 3.

Performance warehouse stores performance metrics for historical and long-

term trending analysis, promoting intelligent and confident decision making MIS of Standard Chartered

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Benefits:

1.

Optimize end-user response time and improve overall Quality of Service by

finding the definitive root cause of performance degradation in minutes.

2.

Reduce the implementation time of your PeopleSoft upgrade projects

3.

Resolve problems faster using the expert advice of Smart Tune and eliminate

finger-pointing through a holistic view of application performance.

Metro Ethernet:

12 May 2008, Kuala Lumpur – Standard Chartered Bank will spend US$3.6 million over the next four years to enhance IT network infrastructure across 40 sites in its Malaysian branch network. The new and more resilient Metro-Ethernet (Metro-E) network, which delivers cost effective, high speed connectivity for WAN applications & services, will rise capacity ranging from 256K and 512K to 2MB for all Standard Chartered Bank (SCB) branches, as well as a total of 160MB of aggregated capacity for two designated network hub sites. “With Metro-E, Standard Chartered will be able to provide our customers with even more efficient services and better products, “said Arif Siddiqui, CIO, SCB Malaysia. “The Bank will be able to roll-out bandwidth


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intensive new applications and services like e-Kiosks, e-Branch enhancements and Rapid Cash transactions.”

Standard Chartered Bank Malaysia expects the Metro-E upgrade to be completed by 2008. The previous infrastructure supported legacy financial transactions and ran on COINS Frame Relay with ISDN back-up. The new Metro-E technology has already been successfully implemented in the Standard Chartered Bank’s Singapore and Hong Kong branch environments. International Software Centre Malaysia (ISCM). The other global shared service centre is located in Chennai, India.

Entity Relation Diagram:

The entity relation diagram focuses solely on data, representing a data network that exists for a given system.

The entity relationship diagram of the proposed Web Application of Standard Chartered Bank i-banking is shown below.


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ORGANIZATION TPS SYSTEM Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. TPSs collect, store, modify, and retrieve the transactions of an organization. A transaction is an event that generates or modifies data that is eventually stored in an information system. From a technical perspective, a Transaction Processing System (or Transaction Processing Monitor) monitors transaction programs, a special kind of programs. The essence of a transaction program is that it manages data that must be left in a consistent state.

TPS in Standard chartered bank:


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Effective transaction processing system is working in Standard chartered bank that offer enterprise the means to rapidly process transactions to ensure the smooth flow of data and the progression of processes throughout the enterprise.

Payroll TPS In Standard Chartered payroll TPS is designed to get information and record of the employ and then to calculate his/her annual earning.

It get information about the employee from the employee’s department and from general ledger and send it to payroll TPS from where it links that information with the previous record and prepare a report which is forwarded to management. Management takes notice the “LN” record of the employee’s efficiency to work and may declare added bonus or other incentive. This report is checked and approved by the branch manager after which check is issued to the employee. And when that check is cashed, the record is updated in the general ledger as well as the master payroll (HUB).


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Employe e Data

Payroll TPS People Soft

Check Passes by Manager

Managemen t Reports

General Ledger

Check Issued to Employee

Payroll Master File (HUB)

General Ledger

Customer Identification In Standard Chartered Bank there is their own information management named software “Virses” is working which is connected to NADRA. So if any new client wants to open an account in the bank the system automatically send a request to NADRA to check and verify the customer ID number. Which helps the management to identify whether he/she is using his original ID card or not.

Input (ID #)

Virses

HUB

NADRA

(Customer identification)

Management


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Employees Record All employees are supposed to login when they enter the bank and logout on leaving, by tracing their thumb impressions on biometric device. This device is connected with the HUB which continuously makes record of their hours spent in the bank. Moreover, the bank has their own setup named “LN” which makes records of all the transactions made by an employee. This help management to monitor the working efficiency of an employee.

Employe e Job Login

&

Biometric Device LN

HUB

Employee Job Logout

Real time Banking In many circumstances the primary factor is speed. For example, when a customer withdraws a sum of money from his or her account the transactions are processed and the account balance updated as soon as possible, allowing both the bank and customer to keep track of funds. The new transaction is send to LN. The LN enters the HUB where the specified file is accessed. The updates are made entered there and finally the update is done.


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New Transactions, Updates

LN

Update d

HUB

Online Complains Standard Chartered Bank allows the customer the option of online complains. The customer submits the online complain which is then processed by Customer Service TPS which is linked by management (PeopleSoft Software) and after the problem identification it is send to the concerned department. Custome r Queries

Customer Service TPS PeopleSoft Software

Identify Proble m

Send to Concerne d Dept.

Advices As all of the record of the customers are stored in main server (HUB) of Standard Chartered bank, so incase if someone account balance is getting near to MIS of Standard Chartered

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zero the system automatically alert the management about that. Then manager take manual action and send him/her the advice (a letter, mail or phone call) to check the account balance.

Accoun t Alert

(PeopleSoft Software) Customer Service TPS

Management

Advices Send to Customer

HUB

Account Opening This TPS is designed for opening a new account in the bank. Input: Give bio data, NIC no., income, city name. Process: Information sends to the “virses”. Output: new account opened in the bank.


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Virses

Applicant

Identification

(PeopleSoft Software) Customer Service TPS

A/C Dept.

New A/C Opened

HUB

Online Activity Purpose: Transfer funds with the organization. Input: Concerned Branch code, city name, account title, amount & the

transaction. Process: The information will send to organization server (HUB). Output: Transfer of fund to the concerned branch.

Custome r

Customer Service TPS

HUB

A/C Dept

Fund Transfer to Concerne d Branch MIS of Standard Chartered

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ATM Card Purpose: Easy with draw of cash. Input: Give bio data, income summary, company name, NIC. Process: NIC no. and bio data send to virses which directly linked to NADRA. If information is correct then it is forward to customer service

centre. Output: Issue of credit card.

Virses

Applicant Identification

Customer Service TPS (PeopleSoft Software)

A/C Dept.

New A/C Opened

HUB

ATM Issued

Car Financing: Purpose: Leasing a new car. Input: Account title, down payment amount. Process: The information is send to the HUB and verifies the account of

customer and makes the MIS of Standard Chartered

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Schedule: for leasing for the given period of time. Output: Customer can get a new car.

HUB

Applican t

Identification

Customer Service Managers

Issuanc e

A/C, Financ e Dept.

MANAGEMENT INFORMATION SYSTEM

Relationship of MIS with TPS:

MIS reports and summarizes the organization’s basic operations and these reports come from the basic transition processing systems. In case of our organization the TPS’s of ATM Cards, Payroll and Customer identification etc. provide the basic information about the organization’s activities. These activities are then summarized in the form of reports for the manager so that they can check whether the firm is working properly or not. If there are some flaws then they take control measures to fix those flaws.


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Transaction processing system

Payroll Master File

Management Information system

MIS FILES

Payroll TPS

Payroll Data C.I info Master File

Employees Info Master File

Customer Account Master File Customer Queries Master File Customer ATM Master Files

Customer Advice Master File

Customer Identification TPS

Customer Data

Employee Record TPS

Employee’s Data

Real Time Banking TPS

Customer Data Customer Service TPS

Customer Complain Data

ATM Cards TPS

Customer Account Data

Advices TPS

Advices Data

Master Files

Customer Finance Master Files

Online Customer Customer Data

Online Activity TPS

Car Financing TPS

Customer Data

MIS

(EBBS)


Car Financing TPS

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Reports

MANAGERS ATM Transaction Process:


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Transaction Flow Chart:


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CONCLUSION & SUGGESTION Conclusion:

A management information system is a system or process that provides the information necessary to manage an organization effectively. MIS and the Information it generates are generally considered essential components of Prudent and reasonable business decisions. These report discuses all the activities that the Management Information System performs in our selected organization “Standard Chartered Bank (Pakistan)”. The reports start with the background history of the bank such as when it establish in Pakistan, the branches, pre and post era etc. It explains all the TPS how the transactions are made by the bank, using of these TPS from the new events such as account opening, new allowances etc to the routine work including cash and payments record, updating of records, payroll and the processing of the complaints. These TPS holds all the activities from the manager and employees to the customers. The report discuses the inbound and the outbound logistics and relate all the processes of TPS used in the bank with the MIS, enabling the bank to provide the quality and satisfactory services to their customers. Also includes the inter relations, of all the entities in the database of the bank. ERD diagram represents all these relations.


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Suggestion:

The bank is using the IS very efficiently and increasing its profitability, but still there are many things that should be improved. 1.

With the increase in the technology, the bank should made its IS upto-date for providing best services to their customers and attracting more customers and increasing its productivity.

2.

The security of these systems should be made.

3.

Credit cards system should be improved providing the unique facilities to their customers which the other banks have not yet introduce.


Mis Final Final

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